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<\/p>\nHow when you create the basis of a high performing team do you deal with Your and your team’s mistakes?<\/b><\/p>\n
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The only certainty in a fast moving business is that we all\u00a0 make mistakes at work every day and all the time; it stands to reason that if you delegate tasks out to your team hundreds or thousands people, you’ll get a huge multiple of mistakes back.<\/p>\n
The volume of mistakes can make you wonder whether it’s really worth delegating things in the first place.\u00a0 How you choose to deal with employee mistakes will either build<\/b> or erode<\/b> their trust in you and their capability at work, so it’s crucial to consider your approach to achieve immediate results and diffuse damaging levels of frustration.<\/p>\n
Senior managers, are very capable of influencing others.\u00a0 However, the vast majority employ aggressive<\/b> influencing strategies instead of assertive<\/b> ones.\u00a0 In short the difference can be subtle but the outcome very different: aggressive strategies go for the person, assertive strategies go for the issue.<\/p>\n
– An example of the aggressive response<\/strong> to an employee mistake is the leader criticising the employee for a lack of attention or commitment, and imposing a solution.<\/p>\n – An example of the assertive response<\/strong> is the leader getting to the facts about the mistake, and asking the employee how he or she will prevent it recurring in the future.<\/p>\n Both get results, but the assertive approach is superior because it gets results much faster while building trust and capability (whereas the aggressive approach gets results at the cost<\/i> of trust and capability and creates dependency).<\/p>\n There are two principles of ancient wisdom that achieve radical and immediate<\/strong> results: forgiveness and repentance.<\/p>\n Forgiveness<\/b> is the conscious act of letting go to avoid over time become angry and resentful (and therefore ineffective) leaders.\u00a0 Remind yourself of their positive traits, that I myself make mistakes, and that I can’t expect anybody to be perfect.<\/p>\n Repentance<\/b> is the act of changing one’s actions or behaviour to prevent recurrence of the mistake.\u00a0 To achieve repentance we must learn what behaviour caused the mistake, and then commit to changing it, an modified assertive approach to problem solving.<\/p>\n Using forgiveness and repentance is good both to ensure you don’t become overwhelmed and for achieving an optimal response to employee and your own mistakes (which are inevitable).<\/p>\n Despite misconceptions about the basis of trust, these two tools the only immediate means to restore trust<\/strong> if you’ve overstepped the mark or missed a commitment.<\/p>\n Counter intuitive? Maybe.. but surely taking different action is more likely to create a different result.?<\/p>\n with best wishes,<\/p>\n